Call toll-free (888) 386-8226 between 9:00 a.m. and 4:30 p.m. (Pacific Time) and we’ll be happy to assist you. If you can’t call during our normal business hours, leave a message and we’ll be sure to get back to you as soon as possible.
Print out the ToucanEd Order Form (84kb PDF) and complete it. Then fax it, along with your credit card number (and its expiration date) or purchase order, to (831) 462-1129.
Print out the ToucanEd Order Form (84kb PDF) and complete it. Then mail it, along with your credit card number (and its expiration date), check, or purchase order, to:
1336 Brommer St., Suite A8
Santa Cruz, CA 95062
Ordering Questions? We’ve got the answers.
Q. Do you accept credit cards?
A. Yes, we happily accept Visa, and MasterCard.
Q. Do you accept Purchase Orders?
A. Absolutely. Mail or fax your Purchase Order to us along with the order form for fastest service. Purchase Order numbers are not accepted over the phone.
Q. Do you accept checks, money orders, or cash?
A. We accept checks or money orders made payable to ToucanEd. Cash is only accepted for items purchased at conferences or trainings.
Q. Can you bill me later?
A. We will gladly bill you later, once we have a Purchase Order in hand.
Q. Can you ship outside the U.S.?
A. Yes, we can ship anywhere in the world. Please contact our office for international shipping and handling fees.
Q. Will I be charged sales tax on my order?
A. Only if the “bill to” address is within the state of California.
Q. How long before I receive my order?
A. Items in stock are shipped via UPS Ground within 48 hours (or within 2 business days) of receiving your order. Please indicate the date needed to arrive in the appropriate field on your ToucanEd order form. We do our best to accommodate all requests and will contact you if there is a concern. RUSH delivery is available for an additional fee.
Q. What is your return policy?
A. We accept returns on most orders in resellable condition within 30 days of purchase. Restocking fees may apply to large orders. Please contact us prior to returning products for more information.
Q. Do you offer discounts on large orders?
A. We offer bulk discounts on selected items. Call toll-free (888) 386-8226 or email us at for more information.
Q. What if I need more help?
A. We’re here to assist you! If you have additional questions or concerns about your order, call toll-free (888) 386-8226 and we’ll help you out.